Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
  • AU$2.99 for standard service.
  • AU$11 for express service.
  • Free Delivery for Order Over AU$20 (Standard Service)
Which payment methods are accepted in the Online Shop?

We accept Paypal payment, Stripe payments and direct bank deposit.

How long will delivery take?
  • Standard shipping service will take 7 to 14 days.
  • Express shipping service will take 3 to 4 days.
How secure is shopping in the Online Shop? Is my data protected?

We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We will never disclose your personal information to any third parties, so you can rest assured that your information is safe with us.

What exactly happens after ordering?

We will ship your order out within 2 business working days.

Do I receive an invoice for my order?

We can exclude the invoice from your order if it is required; Just send us a message at to let us know, and if you would like to include a personalised gift message as well!

Can I amend my order?

We ship our orders promptly, but if you wish to make any changes to your order placed before 2pm, please email us at, as soon as possible.


Send us an email